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A
Closer Look at Body Language
Pramod Batra
Did you ever stop to think how important body language is? You may be
surprised to learn the components of communication:
Body Language
Let’s look more closely at body language, with the help of these
“Delightful Thirteen” (from my book, Management Ideas in Action). We
communicate in approximately the following manner:
THE DELIGHTFUL THIRTEEN
1. Head ................................. 8%
2. Eyes ................................. 16%
3. Ears ................................. 3%
4. Nose ................................. 3%
5. Mouth ................................. 6%
6. Lips ................................. 6%
7. Heart ................................. 10%
8. Throat ................................. 6%
9. Fingers ................................. 8%
10. Face ................................. 16%
11. Belly ................................. 6%
12. Feet ................................. 6%
13. Neck ................................. 6%
100%
1.The Head. Use it
to say no at the right moment; a stitch in time saves nine. Do not
delay doing or saying unpleasant things. People will get the message
that you are a “no nonsense” person and will eventually respect you,
instead of just liking you.
2. The Eyes. Say
sorry at the right moment. When you do make a mistake, say sorry with
feeling and warmth, and let it be felt that your mistake is hurting
you, too. Let your eyes show it. people will respect you for these
sorries, and they will work harder and smarter knowing that you will
accept their sorries too. People are afraid of taking the initiative
in doing a job because they feel that they will get hurt more by
making mistakes than by refusing to do the job at all.
3. The Ears.
They’re for listening! Listen attentively. Take to your head that
which is good. If it is criticism, take it to your stomach to digest.
if it is useless, let it go out the other ear! Simple.
4. The Nose. Poke
your nose into the activities of your bosses, your colleagues, your
associates, your customers and your vendors with a view to keeping
yourself well informed and abreast of what is going on around you.
5. The Mouth.
Words, words, words. As someone once said, words are cheap. It is what
we do with our hands and feet that gives our words strength. Remember
My Fair Lady singing:
Words, words, words.
We get them every day, every month, every year.
Show us, show us.
You care for us, you love us, you bleed for us .and your people will
carry you on their backs.
6. The Lips. Smile.always. A smile is the most inexpensive way
to improve your looks. It is the curve that straightens things out. It
costs nothing but creates much. It enriches those who receive, without
impoverishing those who give. And if it ever happens that someone is
too tired to give you a smile, why not give one of yours? For nobody
needs a smile as much as those, who have none left to give.
7. The Heart. Use it to say thanks at the right moment. Say
thanks when it’s due, not too early and not too late. You will get the
maximum “smileage” from your job if your thanks are heartfelt.
8. The Throat. Shout whenever you are reasonably sure that
someone on the team is over-or undercarrying the load! “Stamp
collecting” in human relations is very bad. It is when you start
collecting in your mind all the small, small very good, good and bad
things -i.e. gold, grey and black stamps -of what others do or say to
you. Do not keep on accumulating “stamps.” Don’t stay bottled up. In
the long run, people will respect you for speaking your mind.
9. The Fingers. Don’t criticize. No one likes it. Also, do not
accept criticism of your work without “processing” it. Think about it
objectively by separating yourself from the actions. Make an effort to
see your critic’s viewpoint. Maybe the criticism is the result of
professional jealousy, or maybe your work is not contributing
materially to the overall objective of the team. And before you
criticize, remember that when you point a finger at someone else,
three of your own fingers point back at you.
10. The Face. Silence can come as thunder in human
relationships. Next time you go to the movies, watch for those moments
when the silence is “deafening” when your six-year-old daughter or
36-year-old wife or 66-year-old mother becomes silent, what happens?
It is the most unbearable noise for your ears. This is also true when
you are working with people -bosses, colleagues, employees,
associates, customers, vendors, or others.
11. The Belly. Made to laugh it off. A good pressure cooker is
no good if it has no safety valve. In most situations, it is the last
straw, which breaks the camel’s back. Whether in social or work
relationships, breakups are usually the result of very, very small,
mean and petty things. The good laugh the genuine one, comes from the
belly (and helps keep the back strong and flexible).
12. The Feet. Walk that extra mile, that extra inch. P.T.Usha
won medals because she ran the mile faster. You will become the
darling of you team if you occasionally carry a glass of water for a
colleague, so that he can work better.
13. The Neck. Become a “hero” occasionally. Whenever you do
something good, people will shower praises on you and put garlands
around your neck. Then your neck will become straighter, and it will
hold your head higher. But accept praise with humility because you
must not forget that, backstage, you have a whole lot of teammates who
helped you achieve all that you have. And, while you these body parts,
don’t make the mistake of not using your brain, the master of these
“delightful thirteen”.
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